Returns and exchanges
We want you to love every piece you order. If something is not right, you can return or exchange it within 14 days of delivery.
How to start a return
Email your order number and the email address used at checkout to support@mufitex.com within 14 days of the delivery date.
Eligibility
Pieces must be unworn, unwashed, unaltered and undamaged, free of any marks or stains, with all original tags attached.
Exchanges
Exchanges are free for eligible pieces within 14 days of delivery. You can exchange for a different size or colour of the same style, subject to stock. The new piece must be of equal or lower price; if it is lower, we refund the difference once we receive the original.
Return shipping
- Los Angeles warehouse: free returns within the 48 contiguous US states. We email you a prepaid UPS label after your request.
- Hong Kong warehouse: pieces return to that warehouse, and return shipping is the customer's responsibility.
- International orders (UK, Germany, Spain, Italy, Turkey): return shipping and any duties or taxes on returns are the customer's responsibility.
Refunds
Approved refunds go back to the original payment method after the returned piece is received and inspected.
Defective or incorrect pieces
If a piece arrives defective, damaged or incorrect, email support@mufitex.com within 72 hours of delivery with photos. We will send a replacement of the same piece or, if you prefer, 115% store credit. Requests after 72 hours are not eligible for a replacement.
Contact
LomeroDesign is operated by Mufitex LLC, 1209 Mountain Road Pl NE, Ste N, Albuquerque, NM 87110, United States. Phone +1 217-305-0775. Email support@mufitex.com.